Orders
ORDERS, ADVICE AND HELP CHOOSING
We like to give you advice so that you can make the best choice. If you need assistance, contact customer service at info@track4fun.com
OUR CAR FILTER
In some cases there may be more than one option when selecting make / model / engine / year in the car filter. This typically happens when a manufacturer has changed the specification of a part, or the car differs in some way between national markets. We usually offer parts for both specifications, but it is up to the customer to check the technical specifications of their own car for the product ordered. If an incorrect part has been ordered and supplied, it is the customer's responsibility to send the wrong item back to us for a refund of the goods ordered. Original shipping costs will not be refunded. If a replacement part is needed, the additional shipping costs to our warehouse are borne by the customer: the Netherlands for Girodisc and brake parts, Italy for Garmin products.
INCORRECT PRODUCTS ORDERED
If you ordered the wrong item for your car, we will exchange it for the correct one or give you a refund. You are responsible for returning the products and for the shipping costs of the correct goods. If there is a price difference for the correct products, you will be charged or credited accordingly.
Please start an RMA procedure by emailing info@track4fun.com
CHANGE OR CANCEL AN ORDER
If you wish to cancel or change your order, contact customer service at info@track4fun.com Please quote the order reference number and/or the invoice number and your name when you contact us. If your order has not been shipped, there will be no charges. If your order has already been shipped, you can still return it, but in accordance with the guidelines provided in the “EU Distance Selling Law”. You must therefore start an RMA procedure by emailing info@track4fun.com
Payments
PAYMENT OPTIONS
Online orders must be paid in advance, before shipping. Track4fun.com srl offers several payment options, including credit card, PayPal and bank transfer to the following account:
Track4fun.com srl
Via Dalmine 10/A
Curno 24035 (BG)
P.I. 03514230162
IBAN IT86Y0303250520010000006666
BACRIT22XXX
PAYMENT FAILED OR DECLINED?
First, check whether the money has been debited; otherwise you can place a new order immediately.
Was the money debited from your bank account, but you did not receive any email confirmation after an hour? Contact customer service at info@track4fun.com and state the transaction number.
Was your credit card or PayPal payment declined?
Unfortunately, both PayPal and credit card payments are susceptible to fraud. These payment methods are therefore monitored objectively and automatically on the basis of a large number of criteria. A payment can be declined if, for example, the CVC code or the expiry date of the credit card has not been filled in correctly, but also when the order and payment are made from an unsecured WiFi location where more frequent fraud has been detected.
Girodisc and Garmin warranty
WARRANTIES AND CLAIMS
Products supplied by Track4fun.com carry the full manufacturer's warranty for the product ordered. We are in close contact with our suppliers to make sure any problem is solved as quickly as possible. The warranty does not cover damage caused by a car accident, misuse, negligence or normal wear and tear.
2-YEAR WARRANTY (LEGAL GUARANTEE) ON ALL GOODS
Under EU rules you are always entitled to a minimum 2-year guarantee at no cost for faulty goods. The 2-year warranty period starts as soon as you receive the goods.
Tell us within 2 months of discovering a defect, otherwise you may lose your right to the warranty.
Within 6 months of receiving the goods, you must show us that the goods are faulty or not as advertised.
After 6 months, you must prove that the defect already existed when the goods were received.
For information about the warranty, see below
HOW TO MAKE A WARRANTY CLAIM
Together with all the products purchased, you will need a proof of purchase showing the purchase date and the mileage at installation, validated by an independent mechanic who fitted the parts or by a member of staff of the shop that sold you the parts. Track4fun.com srl reserves the right to give full or partial compensation at its sole discretion, depending on the condition and mileage of the suspect parts returned. For example, if you have used the product for several thousand miles before the defect is noticed, only partial compensation may be offered. The warranty is void if the product is used for racing, rallying, drifting, track driving or any other form of competition.
To process a warranty claim, please contact our customer service:
TEL +39.3923667406
info@track4fun.com
BRAKE PAD WARRANTY
The Track4fun.com srl warranty covers defects in materials or workmanship only. It covers replacement with a similar product or a refund of the purchase price, excluding all labour and incidental costs such as towing, fitting, inconvenience or the purchase of other manufacturers' products, and is valid for six months from the date of purchase or 10,000 km of motorway use. The warranty is void if the product is used for racing, rallying, drifting, track driving or any other form of competition. There is absolutely no warranty on any product used for racing. The warranty does not cover brake noise or normal wear. Some brake pad systems wear pads faster than others. Drivers / users must assess the performance and durability of our brake products themselves if any of our products are to be used in racing.
BRAKE DISC WARRANTY
The Track4fun.com srl warranty covers defects in materials or workmanship only. It covers replacement with a similar product or a refund of the purchase price, excluding all labour and incidental costs such as towing, fitting, inconvenience or the purchase of other manufacturers' products, and is valid for six months from the date of purchase or 10,000 km of motorway use. The warranty is void if the product is used for racing, rallying, drifting, track driving or any other form of competition. There is absolutely no warranty on any product used for racing. Drivers / users must assess the performance and durability of our products themselves if any of our products are to be used in racing.
No warranty is offered for brake judder caused by uneven rotor thickness wear following incorrect installation of the brake rotors. It is common knowledge in the brake disc industry that careful fitting and checking run-out on brake rotors is essential during installation and, despite the necessary warnings, many mechanics choose to ignore this and make no effort to check rotor run-out. This leads to brake judder within 3,000 to 5,000 km and is not a warranty condition. The cure for judder at this stage is to skim or replace the rotors, thoroughly clean the mounting flange on the car and carefully check run-out before putting the car back into service.
GARMIN PRODUCT WARRANTY
Garmin products carry a 24-month warranty.
COMPLAINTS
Please notify us of any complaint by contacting customer service:
TEL +39.3923667406
info@track4fun.com
Returns and exchanges
14-DAY RIGHT OF WITHDRAWAL
Under EU distance selling laws, you have the right to cancel and return your order within 14 days, for any reason and without giving a reason. This is also known as the 14-day "cooling-off" period. If you bought several items at the same time, the time limit starts once you have received the last item.
You must send the goods back within 14 days of starting the RMA procedure. You will then be credited the full amount, excluding shipping costs. The cost of returning the goods from your home to our warehouse is borne by the customer. If you exercise your right of withdrawal, you must return the goods with all accessories and, where reasonably possible, in their original condition and packaging. We will refund you within 14 days of receiving the goods, provided they have been received in good order and NOT used or fitted.
If you have nevertheless used the goods, you are deemed to have accepted them and they cannot be returned under the "right of withdrawal" guidelines above.
Please note: after the 14-day period, you still have a minimum 2-year warranty on your product.
HOW DOES THE RETURNS PROCESS WORK?
For all your purchases, a 14-day right of withdrawal applies after you receive the product. Return costs are borne by you, except where the delivery was wrong or damaged.
Request an RMA by contacting customer service. We will process your request and send you an additional RMA form for you to fill in, with its own unique RMA number.
Complete the RMA form within 14 days of receipt, stating clearly which solution you would like.
After 14 days, you have a further 14 days to get the product back to us in its original condition with its packaging.
If the return is due to our mistake, you will receive a shipping label by post. If you exercise your right of withdrawal, you are responsible for returning the goods to us.
Write the RMA number on the box or on the label.
Once the parcel reaches our warehouse, we will send you a confirmation email.
MY PRODUCT ARRIVED DAMAGED
Thanks to strong, durable packaging it is very unlikely that products will be damaged in transit, although it can happen.
If you find that the products appear to have been damaged during shipping, you must contact Customer Service within 48 hours of delivery by writing to info@track4fun.com
Please quote your order reference or invoice number.
We will arrange a date to collect the damaged products. Once they have been delivered to us, we will carry out an inspection. Once the claim is confirmed, we will refund your payment or ship a replacement item.
MY PRODUCT ARRIVED INCOMPLETE OR INCORRECT
If we have sent you the wrong products by mistake, e.g. the product code you ordered does not match the code of the item you received, we will collect the goods and replace them with the correct item free of charge. We will also give you FREE shipping (to the same delivery address) on your next order, our way of apologising, as it shouldn't happen.
Please contact customer service within five days of delivery and quote your order reference or invoice number.